FREQUENTLY ASKED QUESTIONS

You can browse all of our available hire inventory directly online. Each listing indicates the price of the item per unit. eg cutlery is $1.50 per piece, napkins are $2.60 per napkin etc. Once you've decided what you like, please include on the Hire Enquiry form and send through to us. If you'd prefer you can also just send us an email to jackiet@bigpond.net.au with what you are looking at and the date and quantity you require. We prefer trying to keep it easy.

Our price is for a 4 day period, unless advised otherwise (such as during busy event periods, where we may need to have the item/s back to clean and send out again) - but we'll always advise you of that in advance. In general, for a Friday or Saturday event we would allow pick up on Wednesday or Thursday and return on Saturday, or Monday and for a Sunday event, collect on Thursday or Friday and return on Monday. Our advertised price also includes a 15% damage waiver fee. In the event that our hire items are damaged or stained during your event, please inform us as soon as possible. Our team will assess the extend of the damage or staining, and you may be charged for any necessary repairs or replacements. We recommend reviewing our Terms and Conditions details relating to damage and stains. We understand that accidents can happen, and we appreciate your timely reporting of any issues to help us ensure the quality of our hire items.

Yes, you can make last minute additions or changes to your hire order , subject to item availability. You can only reduce your quantity by 10% though no later than 14 days prior to your event. If you realise you need additional items or want to modify your order, please contact us via email as soon as possible. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last minute changes are subject to availability, so it's a good idea to reach out to us well in advance, to ensure we can meet your requirements.

To secure your hire items with us, we require a 30% non refundable deposit. Unfortunately we cannot reserve your items for your event until the deposit is received. The final payment is due 14 days prior to your event. Final quantities are adjusted at this time to accommodate your guest list. We will send you an invoice for the deposit ad you can pay via EFT to our nominated bank account.

We require a $150 security bond for all hire items. The bond will be added to your final invoice, and will be returned within 3 business days after the hire items have been returned . If there are missing or damaged pieces we will need to determine the damage or replacement costs. In this instance we may nee to keep part or the full bond depending on the extent of the damage.

The 30% booking fee deposit is non-refundable. The balance of the invoice is due 14 days prior to the event date. No deductions can be made after this time. Items can only be removed from the invoice prior to 14 days before the event date.

Please note that due to the nature of hire items - all are not brand new when you hire them. We take pride in the quality of our items and will always attempt to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.